Customer Service

You are providing help and guidance to the people who pay the bills your customers.

How my agile is changing

Those of us in the agile community spend much time discussing building software and helping our business partners.  What I have discovered over the last six months is that for a large organization

Why do we treat customers like users

It was a big week in technology.  Microsoft had a massive press conference to promote its new operating system.  E3 had a big technological breakthrough which will lead to new products which I

The virtues of agile - respect

This is part two of five of our series of articles about the virtues of Agile.  This week we cover the topic of respect. Of all the values of Agile, I think that

Graduating from BizSpark

This week marks a special anniversary of sorts.  Three years ago I became a Microsoft BizSpark member.  This week, I graduated from the program.  It has been a peculiar journey but I feel