What we are reading on July 9, 2025
Big news around the web, here are some of the stories that got our attention.
Customer service is getting worse, and it may be by design
Sludge refers to the administrative barriers, such as convoluted phone trees, repetitive paperwork, and unclear procedures, that make it difficult for people to access services or resolve…
Skye Jacobs
From mustard makeovers to beef tallow, six food and beverage trends that could take over
The Summer Fancy Foods Show, hosted by the Specialty Foods Association, returned to the Jacob K. Javits Convention Center in New York.
Amelia Lucas
CEOs Said You’re Replaceable: Prepare For The White-Collar Gig Economy
Ford CEO says AI will replace half of white-collar workers. But all those jobs aren’t vanishing — many are becoming gigs. A third of Americans already work this way.
Steven Wolfe Pereira
Linda Yaccarino is out as CEO of Elon Musk’s X | CNN Business
Linda Yaccarino is stepping down as CEO of X after two years leading Elon Musk’s social media company.
Clare Duffy
NASA plans to stream rocket launches on Netflix starting this summer
NASA+ will begin streaming on Netflix this summer.
Krysta Escobar
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