Customer Service

You are providing help and guidance to the people who pay the bills your customers.

Boxer's Ghost Haunts the Boardroom

We turn to classic literature to explain why leaders no longer seek honest input; they actively solicit ego strokes and worldview confirmation, turning meaningful work into a cynical performance.

So 'no' to ugly metrics

One of the perks of my job is that I get to interact with plenty of talented and smart people.  One of them is Andrew Keener , and I had the opportunity to spend