The Two Olive Paradox
I have worked in the business world for over twenty-five years. When I left college, I hoped that I would work with grown-ups who would do the right thing. Experience has
Anger
We all get angry, this is where I talk about it.
The drivel in your office
Office politics and the philosophy of Harry G. Frankfurt.
When it all goes wrong, keep it together.
A software developer is an odd creature. We see ourselves as artists and professionals. At the same time, we can be childish, lack an internal filter, and be less than professional. This week
Customer anger management.
When you are having a dispute with a customer, wouldn't it be nice if you had some means to help answer their concerns? Customer service can be a very thankless job,