The drivel in your office
Office politics and the philosophy of Harry G. Frankfurt.
Anger
We all get angry, this is where I talk about it.
When it all goes wrong, keep it together.
A software developer is an odd creature. We see ourselves as artists and professionals. At the same time, we can be childish, lack an internal filter, and be less than professional. This week
Customer anger management.
When you are having a dispute with a customer, wouldn't it be nice if you had some means to help answer their concerns? Customer service can be a very thankless job,