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Anger

We all get angry, this is where I talk about it.
When it all goes wrong, keep it together.

When it all goes wrong, keep it together.

2 min read Legacy
A software developer is an odd creature.  We see ourselves as artists and professionals.  At the same time, we can be childish, lack an internal filter, and be less than professional.  This week
Customer anger management.

Customer anger management.

1 min read Legacy
When you are having a dispute with a customer, wouldn't it be nice if you had some means to help answer their concerns?  Customer service can be a very thankless job,