A little empathy goes a long way.
Show empathy, it will make you a better leader.
The strenght of technology pros
Technology people are a different bread because they have to be.
A scrum master demands interpersonal skills.
Each good scrum master must cultivate interpersonal skills.
The development team must be a shark.
What sharks can teach us about continueous improvement.
Do not be a mad hatter agile shop!
A particular standard of care must be met if you want to get work done otherwise you are behaving like a mad hatter.